Terms and conditions

Terms and conditions

Love Energy. Connections with love

  • INTRODUCTION

The document contains the conditions governing the use of our website www.lovenergy.nl and the purchase of the items contained therein.

We ask you to carefully read these Conditions, the Cookies policy and the Data Protection Policies before using this website. We inform you that the use of this website or the transmission of an order through it implies acceptance of these Conditions and the Data Protection Policies, so if you do not agree with all the aforementioned Conditions and the Protection Policies of the Data, you will not be able to use our site.

The General Conditions of Sale can be changed at any time. Any changes and / or new conditions will be effective from the moment of their publication on the Site. For this reason, users are invited to access the Site regularly and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force on the date the purchase order is sent.

  • COMPANY DATA

The sale of products through this site is managed by the company LOVE ENERGY.CONNECTIONS WITH LOVE based in Amsterdam. VAT/BTW nummer: NL003362852B54 registration number in the company register KVK nummer 78665345, e-mail address: loveenergyweb@gmail.com

  • YOUR DATA AND YOUR ACCESS TO THE WEBSITE
    1. The information or personal data provided by the user will be processed on the basis of the provisions of the European Data Protection Regulation n 2016/679 GDPR. With the use of the site and only following an explicit consent pursuant to art. 13 GDPR, made during registration on the site, you authorize us to process your personal data and declare that all information and / or personal data provided to us are not false.
    2.  The purchase of Products on the Site is allowed only to registered users.
    3. The registration credentials must be used exclusively by the user and cannot be transferred to third parties. The user undertakes to keep them secret and to make sure that no one has access to them, as well as to inform the Company without delay in the event of suspected misuse and / or disclosure of the same. The user guarantees that the personal information provided during the registration process on the Site is complete and truthful. The user agrees to keep Love Energy, Connections with Love harmless from any damage, compensation obligation and / or sanction deriving from and / or in any way connected to the violation by the user of the rules on registration on the Site or on the conservation of credentials of registration.
  • USE OF THE WEBSITE
    1. By using our website you agree to:
  • use the website only to carry out legally valid consultations or orders;
  • not to place false or fraudulent orders, in which case we will be authorized to cancel it and inform the competent authorities;
  • provide us with your e-mail address, postal address and other data to complete and fully use the site.

By accepting the conditions for using the site, you authorize us to use this information to get in touch with you, otherwise we will not be able to process your order.

4.2. By placing an order through this website, you warrant that you are of legal age. Sales on the Site are reserved only for those who are over 18 years old. The buyer can purchase Products on the Site only if he is of age with respect to his national law. If there is no legislation in this regard, you must be at least 21 years old.

  • AVAILABILITY OF THE SERVICE

The items offered through this website are only available for delivery in Amsterdam

  • CONFIRMATION OF THE ORDER
    1. To conclude the purchase contract for one or more Products on the Site, the user must fill in an order form in electronic format and send it electronically to loveenergyweb@gmail.com, following the instructions that will appear from time to time on the Site and that will accompany the different stages of the purchase;

– the contract is concluded when the order form reaches the loveenergyweb@gmail.com server;

– once the order form has been registered, loveenergyweb@gmail.com will send the user, via e-mail to the indicated e-mail address, the order confirmation, containing information relating to the characteristics of the purchased Product, ” detailed indication of the price, the means of payment used, the delivery costs and any additional costs as well as the contacts of the Customer Service, which the user can contact to request assistance and / or submit complaints. It is recommended to keep the e-mail received as proof of purchase.

The General Conditions of Sale and the information on the right of withdrawal, as well as the Privacy Policy of Love Energy, Connections with love, will be available through the link to the fund from the order confirmation e-mails of the purchased Product that refer to the relevant pages of the Site.

    1. All orders will be subject to approval of which you will be informed by sending an e-mail confirming that the order is being shipped and the time required. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the Shipping Confirmation that such product has been shipped.
  • AVAILABILITY OF PRODUCTS

All orders for products are subject to their availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or higher quality and value, which you can decide to order or change in delivery times. shipment. If you do not wish to place an order for these replacement products, we will refund any amounts already paid by you.

  1. CONFIRMATION OF THE ORDER

8.1. To conclude the purchase contract for one or more Products on the Site, the user must fill in an order form in electronic format and send it electronically to loveenergyweb@gmail.com, following the instructions that will appear from time to time on the Site and that will accompany the different stages of the purchase;

– the contract is concluded when the order form reaches the loveenergyweb@gmail.com server;

– once the order form has been registered, loveenergyweb@gmail.com will send the user, via e-mail to the indicated e-mail address, the order confirmation, containing information relating to the characteristics of the purchased Product, ” detailed indication of the price, the means of payment used, the delivery costs and any additional costs as well as the contacts of the Customer Service, which the user can contact to request assistance and / or submit complaints. It is recommended to keep the e-mail received as proof of purchase.

The General Conditions of Sale and the information on the right of withdrawal, as well as the Privacy Policy of Love Energy, Connections with love, will be available through the link to the fund from the order confirmation e-mails of the purchased Product that refer to the relevant pages of the Site.

8.2. All orders will be subject to approval of which you will be informed by sending an e-mail confirming that the order is being shipped and the time required. We will not be obliged to supply you with any other product that has not been ordered until it is confirmed to you in the Shipping Confirmation that such product has been shipped.

  • AVAILABILITY OF PRODUCTS

All orders for products are subject to their availability. In this sense, in the event of supply problems, or if there are no items in stock, we reserve the right to provide you with information relating to replacement products of equal or higher quality and value, which you can decide to order or change in delivery times. shipment. If you do not wish to place an order for these replacement products, we will refund any amounts already paid by you.

10 . REFUSAL OF AN ORDER

We reserve the right to remove and / or eliminate at any time a product that no longer meets our quality standards. While we will always endeavor to process all orders and ensure the quality you deserve, there may be exceptional circumstances that force us to refuse to process orders after sending the Order Confirmation, and we reserve the right to do so at any time.

We disclaim any liability to you or to third parties for the removal, modification or deletion of any product from our website.

  1. DELIVERY

11.1 Without prejudice to the provisions of the previous article referred to in point 7 and except where extraordinary circumstances occur, we undertake to do everything in our power to send the order for the product / s indicated in the relative Shipping Confirmation by the date indicated in this Shipping Confirmation. If no delivery date is specified, we reserve the term of 30 days before requesting a refund for the entire purchase.

11.2. That is, if no delivery date is specified, within the estimated deadline at the time of selecting the delivery method and, in any case, within the maximum term of 30 days from the date of the Order Confirmation.

11.3. If for any reason we are unable to meet the delivery terms, we will inform you and give you the options to continue the purchase by setting a new delivery date, or to cancel the order, with the consequent refund of the entire amount paid. . The full amount will be refunded only if 30 days have passed since non-delivery.

11.4. Deliveries may be made on Saturdays and Sundays and on holidays.

For the purposes of these Conditions, the “delivery” will be deemed to have taken place or the order “delivered” through the acquisition, by you or a third party indicated by you, of the material availability or in any case of the control of the products, which will be proven by signing the order receipt at the agreed shipping address.

11.5. Delivery will be organized by email communication. Subsequently, to confirm receipt of the package to the user, the user may be contacted by telephone so that the delivery takes place correctly.

If after the Email there is no response for delivery, or if the security of receipt of the package is not ensured, therefore the package cannot be delivered, the owner of the purchase will be required to pay a fee to organize a further shipment, if you wanted the purchased products.

11.6. If the user decides that he no longer wants to purchase the products, after the first delivery attempt. The first payment will be withheld by the Company, as the notice of withdrawal did not take place within the times established by the Terms and Conditions.

11.7.For delivery to a delegated person, the name, surname, date of birth, residence of the delegate and delegator, telephone number must be indicated; in this case, the person in charge must present an identification document to be identified and deliver the signed proxy together with the Online Sales Receipt.

  1. IMPOSSIBILITY OF DELIVERY

If it is not possible for us to complete the delivery of your order, it will be sent to the courier depot closest to the address indicated by you for delivery, should you notify us; we will send you a notice in which they will be specified by you to collect your Order. If you have not specified an alternative address, the procedure provided for under Article 11 will follow.

If the delivery cannot take place for reasons not attributable to us after 30 days from the date on which your order is available for delivery, you must declare that you no longer intend to receive the order. As a result of the termination of the Agreement, we will refund the amount paid by you, excluding shipping costs.

  1. PASSING OF RISK AND OWNERSHIP OF THE PRODUCTS

13.1. The Products will remain the property of Love Energy, Connections with Love until the user has paid the Total Amount Due. The risk of loss or damage to the Products, for reasons not attributable to the Company, however, will be transferred to the user when the user, or a third party designated by the same and different from the carrier, materially comes into possession of the Products. Therefore, the risks relating to the products will be borne by the user from the time of their delivery.

13.2. Each Product is accompanied by a Product Sheet. The images and descriptions on the Site reproduce the characteristics of the Products as closely as possible. Furthermore, the images of the Product in the Product Sheet may differ in terms of vintage and / or size or in relation to any accessory products. These images must therefore be intended as indicative and with the tolerances of use. For the purposes of the purchase contract, the description of the Product contained in the order form sent by the user will prevail.

13.3. All Products contain sulphites, as the wine production process itself implies the presence of sulphites in it. However, it is possible that other sulphites are added in the wine production process; in some cases, however, it is possible that “added” sulphites are not present in a wine.

13.4. The purchase of gift vouchers does not affect the payment threshold which, once exceeded, gives the user the right to obtain free shipping of the Products.

  1. PRICE AND PAYMENT

14.1 Price

Website prices include VAT and shipping costs.

Prices are subject to change at any time; however (except where previously established) the possible changes will not affect orders for which we have already sent an Order Confirmation.

Once you have selected the items you intend to purchase, these items will be added to your cart and the next step will involve completing the order and paying. To this end, you will need to follow the purchase instructions, entering or verifying the information requested in each step of the purchase process. Furthermore, you can change the details of your order at any time during the purchase process before payment. If you do not write your details correctly, and it is impossible to contact you, therefore the delivery cannot take place, the purchase amount will be withheld and if you wish to receive your package you will be required to pay the shipping again for the same.

14.2 Payment

You can make the payment marked with the payment method provided by the Company, Pay Vision To reduce the risks once the payment is actually received, the user’s order confirmation will be notified by email. Credit cards will be subject to verification and authorization by the issuer of the same, but if this entity does not authorize the payment, we will not be responsible for any delay or non-delivery and we will not be able to conclude any Contract with the user.

For payments with Pay Vision the payment phase is managed directly from the PayVision site; Once the bank has confirmed the authenticity of the card, the debit will be made, otherwise the order will be canceled.

Payments can be made with iDEAL debit and credit cards, Bancontact and many more.

  1. RETURN POLICIES, RIGHT OF WITHDRAWAL, REFUND

The return of the products is not foreseen. The right of withdrawal is provided only in some cases indicated above based on specific situations. The cases will be assessed by the company which will proceed with any full (excluding shipping costs) or partial refund, based on the analysis of the specific case.

The right of withdrawal cannot be exercised if the shipment is already in progress, resulting in a confirmation email. The right of withdrawal, with reimbursement, can only be exercised if requested by email to the address and within 48 hours before confirming that the shipment is in progress.

16  EXCHANGE

If you wish to change the products you have purchased, you can do so by sending an email. Changes to the purchase, if possible, may include additional costs that will be borne by you.

17 MISCELLANEOUS

 

17.1 By placing an order on the Site, the user gives consent to receive the invoice, if requested, only in electronic format. The invoice can be printed and filed. For the issuance of the invoice, the information provided by the user will be authentic, which he declares and guarantees to be true, undertaking to keep Love Energy Connections with love, unharmed and without any responsibility for any damage, including sanctions issued by the competent authorities, to the same derive in the case of non-correspondence to the truth of the same.

 

17.2 Love Energy. Connection with Love is a registered trademark. Photos, texts, descriptions and everything contained in the Site are the property of the Company. The full or partial reproduction of any part of the Site is prohibited; It is also forbidden to reproduce texts or photos for any use and in any form and in any case without the prior written authorization of the Company.

 

17.3 The Company is not responsible for any damage suffered by the user or third parties or property of the user or third parties due to delays in delivery or related to the use of the Product.

  1. Contacts

For any information regarding the use of the Site and these Terms of Use, you can contact the Love Energy Customer Service. Connections with Love

Customer Service will promptly respond to complaints presented, in any case within five working days of receipt of the same.

Email: loveenergyweb@gmail.com

VAT/BTW: NL003362852B54

KVK nummer: 78665345

Privacy Policy

Pursuant to EU Regulation no. 2016/679 (so-called GDPR) we inform you that the data controller pursuant to the Privacy Code is Love Energy, Connections with Love. Headquarters: Amsterdam, Netherland. The personal data that the company processes in a lawful and correct manner to provide its online services, concern: personal data, addresses, telephone numbers and email addresses. In particular, we inform you of the following:

Purpose

The treatments connected to the web services of this site are handled by employees / collaborators of Love Energy, Connections with Love. No data deriving from the web service is communicated or disclosed to third parties. The personal data provided by users who submit requests for services are used for the sole purpose of performing the service or presentation requested and are not disclosed to third parties unless the communication is required by law or is strictly necessary for the fulfillment of the requests.

Mode

Personal data are processed with automated IT tools, for the time necessary to achieve the purpose for which they were collected. Specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access.

Mandatory or optional nature of providing data

The collection of your personal data, in the registration form or when using the e-commerce service, is necessary to allow you to make online transactions. Your refusal to disclose such personal data will make it impossible to complete the registration and use the Company’s service. Your personal data are collected and processed by electronic means and in any case, automated.

Communication

The Company processes the personal data you provide for the sole purpose of allowing you to use the related services; the data are not subject to communication and / or disclosure to third parties. Access to your personal data will be allowed only to the owner and data managers who have been designated as “persons in charge” of the processing to offer support to users in relation to the services offered, to respond to requests from the Judicial Authority. A special note for minors: they cannot use our services; therefore they must not provide any personal data in the registration process. If you are under the age of 18 you cannot use our services, as they are aimed only at the adult public

Retention of personal data

Extended information on cookies. Cookies are portions of code installed in the browser used by the Owner to provide the service according to the purposes described below. Some of the purposes for installing cookies may require the user’s consent. Technical and aggregate statistical cookies

Activities strictly necessary for operation

This Web Application uses Cookies to save the User’s session and to perform other activities necessary for the operation of the same, for example in relation to the insertion of products in the virtual cart.

Activities for saving preferences, optimization and statistics

This Web Application uses Cookies to save browsing preferences and optimize the browsing experience of the visitor, customer or user. These cookies include, for example, those for setting the language and currency or for the management of statistics by the owner of the site.

Other types of cookies or third-party tools that could make use of them

Some of the services below collect statistics in aggregate form and may not require the consent of the User or may be managed directly by the Owner, depending on what is described, without the help of third parties.

If among the tools indicated below there were services managed by third parties, these could, in addition to what is specified and even without the knowledge of the Owner, perform User tracking activities. For detailed information on this, it is advisable to consult the privacy policies of each of the services listed.

Statistics

The services contained in this section allow the Data Controller to monitor and analyze data traffic and are used to keep track of User behavior.

Google Analytics (Google)

Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google uses the Personal Data collected for the purpose of tracking and examining the use of this Web Application, compiling reports and sharing them with other services developed by Google.

Google may use Personal Data to optimize and personalize the advertisements of its own advertising network.

Personal data collected: Cookies and Usage data.

The place of processing is located in the USA hereinafter Privacy Policy and Opt Out

Google AdWords conversion tracking (Google Inc.)

Google AdWords conversion tracking is a statistics service provided by Google Inc. that links data from the Google AdWords ad network with actions performed within this Web Application.

Personal data collected: Cookies and Usage data.

The place of treatment is located in the USA hereinafter Privacy Policy

Remarketing and Behavioral Targeting

These services allow this Web Application and its partners to optimize and show advertisements based on the previous use of this Web Application by the User.

This activity is carried out by tracking Usage Data and the use of Cookies, information that is transferred to partners who carry out remarketing and behavioral targeting.

AdWords Remarketing (Google)

AdWords Remarketing is a Remarketing and Behavioral Targeting service provided by Google Inc. that connects the activity of this Web Application with the Adwords advertising network and the Doubleclick Cookie. Personal data collected: Cookies and Usage data. The place of processing is located in the USA hereinafter Privacy Policy – Opt Out

How can I check the installation of Cookies?

In addition to what is stated in this document, the User can manage preferences relating to Cookies on their browser and prevent, for example, third parties from installing them. Through the browser preferences, it is also possible to delete previously installed cookies, including the cookie in which the consent to the installation of cookies by this site is possibly saved. It is important to note that by disabling all cookies, the functioning of this site will be compromised. The User can find information to manage Cookies in his browser at the following addresses: Google Chrome, Mozilla Firefox, Apple Safari and Microsoft Windows Explorer.

In the case of services provided by third parties, the User can oppose the tracking by reading the privacy policy of the third party and through the opt out link if explicitly provided or by contacting the third party directly.

Notwithstanding the foregoing, the Owner informs that the User can use the Your Online Choices service. Through which it is possible to manage the tracking preferences of most advertising tools.

Data Controller

Love Energy. Connections with Love. Headquarters: Amsterdam, The Netherlands

Email: loveenergyweb@gmail.com

Since the installation of third-party Cookies and other tracking systems through the services used within this Web Application cannot be technically controlled by the Owner, any specific references to Cookies and tracking systems installed by third parties is to be considered indicative. To obtain complete information, it is advisable to consult the privacy policy of the third party services listed.

Given the complexity linked to the identification of technologies based on Cookies and their very close integration with the functioning of the web, the User can contact the Owner should he wish to receive clarifications regarding the use of the Cookies themselves made through this site.

If you have any suggestions or comments regarding this Privacy Policy, write to us at: loveenergyweb@gmail.com